We carefully prepare every Bound Box before it makes its way to you. Below you'll find everything you need to know about delivery, returns and refunds.
If you can't find what you're looking for, we're always happy to help.
Standard delivery within the Netherlands is free.
Orders are sent to the delivery address provided at checkout. Please make sure your address is complete and accurate, as Bound cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address.
We currently ship to selected destinations within the European Union.
Standard shipping to other EU countries is €10 per order.
The applicable shipping cost will always be shown at checkout before you complete your purchase.
Delivery times may vary depending on your destination and the carrier.
Your Bound Membership includes one Bound Box each month.
Membership follows Bound's monthly reading rhythm. Members who join before the monthly cut-off will receive the next Bound edition.
Each month's Bound Box is prepared and sent to the delivery address associated with your membership.
Please update your delivery details before your monthly order is prepared.
Once an order has entered the fulfilment process, we cannot guarantee that an address change can still be made.
Once your Bound Box has been dispatched, delivery is handled by the relevant postal or delivery service.
Delivery times can vary due to weekends, public holidays, carrier delays or circumstances outside Bound's control.
If your order hasn't arrived within a reasonable period, please contact us.
Please include your order number and delivery details so we can look into it for you.
We hope you love your Bound Box. But if you change your mind about your purchase, you have the right to cancel your order within 14 days, without giving a reason.
For physical products, this period begins on the day you — or someone you have authorised, other than the carrier — receive your order.
To exercise your right to cancel, you can use our online cancellation option, contact us at hello@boundreadingclub.com.
You may also use our Model Withdrawal Form to exercise your right of withdrawal.
If you contact us by email, please include your order number and a clear statement that you wish to cancel your purchase.
Once you've told us that you wish to cancel, please send the product back to us without undue delay and no later than 14 days after notifying us of your decision.
Return address:
Bound Reading Club
Postbus 33749
2503 BA 's-Gravenhage
The Netherlands
The direct cost of returning the product is your responsibility, unless the product is faulty, damaged, incorrect, or we've agreed otherwise.
We recommend using a trackable shipping service and keeping your proof of postage until your return has been processed.
The Bound Box should be returned with its contents. You don't need to return it in its original packaging if this isn't reasonably possible.
Please note that you may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
Once we receive your returned order — or you provide evidence that you've sent it back — we'll process your refund without undue delay. We may withhold the refund until we have received the returned product or you have provided evidence that you have sent it back, whichever occurs first.
Your refund will be made using the same payment method you used for the original purchase, unless we've agreed otherwise.
Where applicable, we'll also refund the cost of the least expensive standard delivery option offered by Bound. If you selected a more expensive delivery option, we're not required to refund the additional cost.
As Bound offers free standard delivery within the Netherlands, there is no standard delivery charge to reimburse for orders delivered within the Netherlands.
If your Bound Box arrives damaged, defective or isn't what you ordered, please contact us.
Please include your order number and, where helpful, photographs of the package and its contents.
Your statutory consumer rights remain unaffected. Where a product is faulty, defective or doesn't conform to the contract, we'll provide the remedy required under applicable consumer law. This may include repair, replacement, price reduction or a refund.
For faulty, damaged or incorrectly supplied products, Bound will cover reasonable return costs.
For anything related to shipping, delivery or returns,
Please include your order number whenever you're contacting us about an existing order.