Refund policy

Returns & Refunds

Returns and your right to cancel

We hope you love your Bound Box. If you change your mind about your purchase, you have the right to cancel your order within 14 days without giving a reason.

For physical products, the 14-day period begins on the day you, or someone you have authorised (other than the carrier), receives the order.

To exercise your right to cancel, you can use the cancellation function available on our website, contact us at hello@boundreadingclub.com with your order number and a clear statement that you wish to cancel your purchase, or use the applicable withdrawal form provided with your order or available through our website.

Returning your order

After notifying us that you wish to cancel, you must send the product back to us without undue delay and no later than 14 days after notifying us of your decision.

Please send your return to:

Bound Reading Club
Postbus 33749
2503 BA 's-Gravenhage
The Netherlands

The direct cost of returning the product is your responsibility, unless the product is faulty, damaged, incorrect, or we have agreed otherwise. We do not provide prepaid return labels for returns made solely because you have changed your mind.

Please use a trackable shipping service and keep your proof of postage until your return has been processed.

You are responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

The Bound Box should be returned with its contents. You do not need to return the product in its original packaging if this is not reasonably possible.

Refunds

Once we receive your returned order, or you provide evidence that you have sent it back, we will process your refund without undue delay. We may withhold the refund until we have received the returned product or you have provided evidence that you have sent it back, whichever occurs first.

We will refund the payment using the same payment method you used for the original purchase, unless we have agreed otherwise with you.

Where applicable, we will also refund the cost of the least expensive standard delivery option offered by Bound. If you selected a more expensive delivery option, we are not required to refund the additional cost.

As Bound offers free standard delivery within the Netherlands, there is no standard delivery charge to reimburse for orders delivered within the Netherlands.

Faulty, damaged or incorrect orders

If your Bound Box arrives damaged, defective, or is not what you ordered, please contact us at hello@boundreadingclub.com as soon as reasonably possible and include your order number and, where helpful, photographs of the issue.

Your statutory consumer rights remain unaffected. Where a product is faulty, defective, or does not conform to the contract, we will provide the remedy required under applicable consumer law, which may include repair, replacement, price reduction or a refund.

We will cover reasonable return costs for products that are faulty, defective or incorrectly supplied.

Exchanges

We do not offer direct exchanges. If you would like a different product, you can return the original order in accordance with this policy and place a new order.

Memberships

Bound Membership is a recurring purchase and is subject to the separate Purchase Options Cancellation Policy applicable to subscriptions.

Your statutory right of withdrawal remains unaffected.